Blessed 2 Help Enterprise

"Serving in The Spirit of Excellence"

Online Education Systems Administrator

Summary: Online Education Systems Administrator to maintain, upgrade and manage our software and networks. This position is responsible for conferring with vendors and services, developing, testing, and designing system infrastructure. 

Responsibilities include:

  • Providing support to faculty, students and staff using the campus LMS Canvas and its integrated tools (Student Information Systems, CRM, WordPress, etc.);
  • Developing and delivering training workshops and support documentation.
  • Reporting usage statistics and analytics reports.
  • Test upgrades and new integrations.
  • Advising supervisor on recommended system enhancements.

Required Qualifications:

  • Bachelor’s degree in education or technology, or an equivalent combination of education and work experience, in the area of education, faculty support and/or instructional technologies
  • Professional work experience providing user (faculty/student/staff) support for learning management systems or similar online applications (highest priority given to those with experience in Canvas Learning
  • Demonstrated ability working with users, creating training materials, and facilitating workshops.
  • Ability to work in a fast-paced, customer service-oriented environment.
  • Excellent written and oral communication, problem solving, and creative thinking skills.

Preferred Qualifications:

  • One or more years’ professional work experience providing user (faculty/student/staff) support for educational technologies and online applications (highest priority given to those with experience in Canvas in an academic setting.
  • Basic knowledge of HTML and graphics skills.
  • Experience supporting web conferencing tools (highest priority given to those with experience in Canvas, Jenzabar SONIS, and/or SharpSpring CRM) and multimedia applications.
  • Ability to communicate and collaborate well with technical staff, software support staff, and vendors.